I realize, as a person who uses this button quite a bit, that about 99% of the time, what leads you to click that button is anger about something. I know this because I, too, have clicked this button in anger.
However, it's important to remember that the person who is going to answer your email is NOT the person who:
- broke your internet connection
- stomped on your box of Hummel figurines in transit
- put the bug in your cereal box
- left 3 essential pieces out of an Ikea furniture box with 60,000 pieces
- smoked 40 packs of cigarettes while packaging up your rubber stamps on Ebay
I want you to picture this on the other end of that button before you press it and start typing in all caps every dark thought that is buried in your soul:
Do you really want to type the following at that furry little face?
"WHY DO YOU MAKE MY LIFE HARDER THAN ANYONE'S LIFE HAS EVER BEEN INCLUDING ALL THOSE PEOPLE IN SALEM THAT WERE BURNED ALIVE FOR BEING WITCHES???? YOU PEOPLE ARE THE DEVIL'S SPAWN AND WON'T GIVE ME MY PASSWORD. I HATE YOU. I HOPE YOU DIE. RIGHT AFTER YOU GIVE ME MY PASSWORD."
Or maybe could you have said: "I'm sorry you sweet, fluffy kitty - my password doesn't seem to be working - can you help me? Thanks so much!"?
Or instead of the following:
"I GOT MY ORDER AND THERE'S SOMETHING MISSING, YOU NO GOOD COMMIE GODLESS FILTHY TERRORISTS - I'M GOING TO TELL ALL MY FRIENDS THAT YOU ARE THE AL QAEDA OF THE SEWING INDUSTRY"
you could maybe say "Hi there - I got my order yesterday and the bobbin is missing - can you help me? Thanks so much!"
The reason I bring this up is, as a person who runs a website for a living, I am the human "Contact Us" button.
I am speaking on behalf of human "Contact Us" buttons everywhere, and saying - hey, lighten up. We are people. Be polite. Give us a chance to fix your problem before you start yelling at us. We are real people, and we are awesome. We are indistinguishable from the fluffy kitten pictured above.
You are awesome too. Your emails should reflect that. :)
Even on Facebook, which is everyone's favorite punching bag, when I hit the "report a problem" button, I always end my note with "thanks for what you do" - because I know all they do all day long is get problem reports. They should be thanked for that.
I know it's hard when you're mad. It's hard when I'm mad.
Just something to think about for the new year. Computers don't answer your questions - people do. Remember the furry kitten. Please don't yell at the furry kitten. You will make kitty cry.
All of this came to mind today because of 2 things:
a) A "Contact Us" person sent the NICEST email to me today thanking me for responding to them quickly and on a Sunday, and apologized for not sending her thank you until today. Kid President would totally give her a cookie. Thanks nice person!
b) I flipped through my Occasions Catalog sets and found one I hadn't played with - just perfect for this topic.
Now - I want everyone who freaks out and gets the shakes when I cut up old books or paint pieces of furniture like my card catalog to just go out into the hall for a second while I tell everyone else what I did. Breathe into a paper bag. Hum things to yourselves. Think of the kittens.
Are they all gone?
Okay - for the rest of you - I cut the photopolymer stamp from Adventure Awaits into two pieces.
I know, right?
Believe it or not, I was not immediately sucked down into hell.
I know, there's still time.
The great thing about photopolymer and cling stamps is you can always put them back together on the block. Don't be scared.
But I wanted the super cool image from Guy Greetings to be sandwiched in between the two phrases so SNIP SNAP.
What do you think?
I just did loose wet on wet watercolor with Daffodil Delight, Pear Pizzazz, Melon Mambo and Tempting Turquoise reinkers - seriously a five minute card.
The DSP is Sweet Dreams.
Now isn't that good advice for the new year? Work hard. Stay humble. Please don't yell at kittens.